Reducing Driver Onboarding from Up to 48 Hours to Minutes

GetirAraç / GetirDrive, formerly known as MOOV and later operated as Getir’s car sharing service, needed to scale its digital customer onboarding process for new drivers.

Before automation, new customer onboarding relied heavily on manual operator review. Users submitted selfie videos, identity and driver’s license images through the mobile application. Operators then manually checked whether the person in the selfie video matched the document photo, reviewed whether the user verbally confirmed the agreement, read identity and driver’s license data, checked license class and validity information, and performed manual identity validation steps through external systems.

As daily onboarding demand reached approximately 1,500–2,000 new users, the manual process became difficult to scale. New customers could wait up to 48 hours before completing onboarding, creating friction for user acquisition and limiting the company’s ability to grow efficiently.

Nevalabs provided Corvo Verify as a secure API-based identity verification and digital onboarding solution for GetirAraç / GetirDrive.

The solution was delivered through Corvo Verify APIs and integrated directly into GetirAraç / GetirDrive’s own mobile application, backend systems, operator workflows and business decision logic.

Corvo Verify automated key verification steps by processing driver’s license images, identity document data and selfie video inputs submitted through the GetirAraç / GetirDrive mobile application. The system compared the user’s face from the selfie video with the face image extracted from the driver’s license, helping confirm that the onboarding user matched the submitted identity document.

Corvo Verify also supported driver’s license recognition and OCR workflows for both front and back sides of the document. The system identified the driver’s license type, extracted relevant fields, and returned structured data to GetirAraç / GetirDrive through APIs for onboarding and operator review workflows.

The platform also supported fraud and restricted-user screening to help prevent suspicious or previously restricted users from completing onboarding. This contributed to fraud prevention and safer mobility operations, especially in a car sharing environment where vehicle access depends on reliable user identity verification.

In 2024, Nevalabs added speech-to-text capability to support future agreement confirmation workflows requested by GetirAraç / GetirDrive. The enhancement was designed to transcribe spoken phrases such as “I approve” or equivalent approval statements for use in digital onboarding review processes.

The service was delivered as a private cloud / sovereign cloud deployment hosted on Nevalabs-owned infrastructure in Turkcell’s Gebze data center. The environment used NVIDIA T4 GPU-based Supermicro servers in a high-availability architecture, with secure access controls including firewall protection, IP whitelisting and SSL certificate-based communication.

The collaboration continued across multiple contract periods between 2023 and 2025, reflecting the operational value created by the solution during GetirAraç / GetirDrive’s high-volume growth and transition period. Based on an average daily onboarding volume of approximately 1,500–2,000 users, the solution supported an estimated ~2M digital onboarding transactions during the operational period. The successful GetirAraç / GetirDrive deployment later contributed to Nevalabs being recommended within the Getir ecosystem for additional digital identity verification use cases.